Online Orders and Shipping


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How To Order

Walt's provides 3 simple ways to order products from the web site:

Telephone Ordering
Print out a copy of our phone order form, complete and call us at (408) 739-4287.
Phone ordering hours are Monday through Saturday: 9:30 A.M. to 5:00 P.M. Pacific Time.

Fax Ordering
Print out a copy of our fax order form and fax completed form to (408) 739-2837.
Fax ordering is available 24 hours a day, 7 days a week.

Mail Ordering
Print out a copy of our mail order form and mail completed form with check payment to:

Walt's Cycle
116 Carroll Street
Sunnyvale, CA 94086

If you have any questions about the ordering process, product availability, billing or shipping, feel free to e-mail Walt's directly at jim@waltscycle.com.

Shipping & Handling Price Chart (Lower 48 States)
Shipping and Handling Map

Accessories
	West Region	Midwest Region	East Region
Up to $50.00	$9	$15	$15
$50.01 to $90.00	$19	$29	$29
$90.01 to $150.00	$34	$37	$37
$150.01 to $250.00	$44	$55	$55
Bicycles
	$35 to $42	$37 to $47	$47 to $55
Adult Tri Wheelers
Summit Trikes	$55	$65	$77
Summit Industrial Trikes	$75	$85	$97

For Alaska and Hawaii shipping rates, please call our store at (408) 739-4287 or e-mail us at jim@waltscycle.com. Walt's Cycle currently ships within the U.S. only.

Special Orders

Looking for something special or hard to find? Call us at (408) 739-4287. We may be able to find it and place a special order for you. Special orders require 50% down payment when the order is placed. Special orders are usually not refundable or returnable.

Shipping

Walt's ships via UPS to U.S. addresses. Shipping, and in some cases shipping and handling, will be applicable to your purchase. Some products on our web site include free shipping. We maintain UPS tracking numbers for package tracking purposes. Various UPS shipment information is available at www.ups.com.

Returns

Products purchased online can be returned by the original purchaser in new condition within 10 days of delivery. Before returning a product, please call us to obtain a return authorization number. An original sales receipt is required for returns. Shipping and handling is non-refundable. The item must be returned to us shipping pre-paid via traceable means. All returns are subject to inspection. We will not provide a refund for items altered in any way or not in retail condition.

Due to special packaging requirements and UPS repackaging restrictions, adult trikes are non-returnable.

Please return products in original packaging to:
Walt's Cycle
116 Carroll Street
Sunnyvale, CA 94086

If you receive a component that is defective, please call us right away to help resolve the situation.

If you receive a package that is damaged, refuse delivery and call us right away to inform us of the situation. If contents are damaged upon opening the package, please contact the shipment carrier as soon as possible within 7 business days of delivery to file a claim. Also contact us to inform us of the situation. Keep all contents and packaging until the matter is settled.